~Henry David Thoreau
When I was 14 years old my 86-year-old great-grandfather died. He died in his sleep, as peacefully as he had lived. He was from Sicily, he was a barber, he wore wool suits and hats in the summer, and he had a habit of falling asleep while sitting up, his head propped up against his hand. He was a true gentleman. He left each of his three children $3,000, and my grandmother gave $1,000 of it to each of her two daughters.
My mother was not one to squander money on clothes, jewelry, or unnecessary knickknacks. Both of my parents were frugal. We turned off lights when we left a room, drove a gas-efficient car, and shopped at K-Mart and resale clothing stores. My mother had become an expert at finding resale bargains for me and my two brothers, but was turned off by most of the stores she shopped at. Racks were overflowing and unorganized, the good stuff was mixed in with the double-knit polyester, and there was little, if any, quality control. She decided she could do it better, so she used my great-grandfather's $1,000 to open her own store.
Her formula for current, immaculate, name-brand clothes in a clean, well-organized environment was successful, and within five years she had several stores. She learned by trial-and-error and developed a loyal following of customers, many of whom became good friends over the 16 years she was in business. She also developed a loyal following of complete quacks and loons who were an endless source of amusement and aggravation to us. I worked for her on and off through college and in the years before I left for graduate school, and the experience taught me more about people than I've learned anywhere since.
There was Vi, a 70-something year-old woman who came in weekly to look for cowboy boots, rhinestone jewelry, tank tops and mini skirts. Vi had chronic back pain from a lifetime of wearing high heels, but she refused to wear anything else. Vi's overly made-up face looked like it was stuck in one of those NASA 20-G centrifuge machines, the skin on her cheekbones taut, her mouth always partially open, her nostrils approaching her earlobes. We were pretty sure that Vi was either the proud owner of the very first breast implants, or was shoving socks in her bras. She was petite and feisty, not unlike a wet chihuahua. Vi was fighting for her lost youth, and she was losing the battle rather ungraciously.
There was Miriam, a mousy, thin woman with deep lines etched in her face and a hangdog look in her eyes. The first time she came in she started grabbing armloads of clothes and piling them up on the counter. "Do you want me to start a dressing room?" my mother asked. "Oh no, dear, I'm going to buy all of this." My mother stood there disbelieving, ruing the moment she'd have to put it all back. Miriam didn't try a stitch of it on, but she did put it on lay-away - hundreds of dollars of resale dresses, sweaters, blouses, and skirts. It would take her months to pay it off, but she did. Not, however, before starting another lay-away. She often had three of them going at any given time, and every few weeks she'd come in and put down some random amount of money: $42, $18, $34. She told us she had converted a room in her house into a closet, but we never saw her wear any of the hundreds of things she bought. I suspect that Miriam was trying desperately to fill an empty place in her life, and I've always felt sad for her.
I have fond memories of some of these women. Wilma became a friend of the family over the years. After her husband died Wilma started drinking. Wilma started showing up at the shop drunk, and my mother worried about her. She seemed unbearably lonely, so my mother invited her to our home for Thanksgiving one year. Wilma brought a homemade cranberry dish that my brothers and I steered clear of, suspicious of cranberries not from a can. We started calling cranberry sauce "the Wilma." It wasn't meant in a mean way, and to this day we make "the Wilma" for Thanksgiving.
At times my mother's shop seemed like a beacon in the desert for crotchety hagglers and wealthy bargain-hunters. The worst were the women who could afford to shop anywhere, but would come to my mother's resale shop, browse through the clothing with suspicious expressions on their faces and one bejeweled pinky poised in the air. After an hour of browsing they would carry one item to the counter.
"Ready?" my mom would ask.
"Mmmm, no. I was wondering if you could do better on this?"
"Mamn, this is a 100% silk Liz Claiborne blouse with the original store tags on it. It's $6.99. I can't do any better."
"Mmmm. I see. Well then, no thanks."
There were those who would wave an item in our faces like a flag and say, accusingly, "Why on earth is this $89?!"
"It's a 3-piece Calvin Klein suit. It retails for over $400. It's a steal."
"But it's used!"
"Would you rather buy it new? I believe Dillard's is still carrying it."
"Can you do better?"
"No."
I wonder if those women were looking to balance the excesses in their lives by finding the ultimate deal, if it made their day to find a dime on the sidewalk?
One day an elderly lady came in and picked out four dresses. She didn't want to try them, she explained, because they were for her daughter. My mother asked if she wanted us to hold them so that the daughter could come in and try them on. We had a No Exchanges or Refunds policy, she explained. Many of our items were on consignment, and at the end of each day the sold items were recorded on the consignor's index card in a filing box we kept on the counter. It was OK, the woman assured us, her daughter would love them.
Sure enough, the adult daughter came in the next day and wanted to return the dresses. My mother explained that she could not take them back, and said that she had made that clear when they were purchased. The daughter complained, "But I don't like these, I'm never going to wear them!"
"I'm very sorry. We offered to put them on hold so that you could come in and try them on, but your mother didn't want to."
"But I don't want them."
"I'm really sorry. Maybe you have a friend who would like them?"
"This is ridiculous! You have to take these back!"
Perhaps it would have been more prudent to take them back, but I don't blame my mom. Day in and day out she dealt with people who wanted something for nothing, who criticized her pricing, who shoplifted and left garbage in the dressing rooms. She ran a second-hand store and was often treated like a second-rate person. She had policies and she had made them clear. She had practically begged the woman not to buy the dresses for her daughter until she had seen them.
My mother stood her ground. "I'm sorry, I can't take them back."
The woman glared at my mother, furious, then turned on her heel and stormed to the door. My mother went back to some paperwork on the counter. As the woman opened the door she yelled, "Here, just keep the shit!" and hurled the bag in the air. It sailed across the shop in a perfect arc, its trajectory clear and true, and landed exactly on top of my mother's head, knocking off her glasses.
My mother looked up, shocked; the woman slammed the door; I burst out laughing. The other customers began to gather around and comfort my mother, but I was of no help whatsoever. I could barely breathe I was laughing so hard. It was so ludicrous, so insane. There was just something about that plastic grocery bag stuffed with clothes, flying 15 feet across the store and hitting my mother on the head.
It took my mother a while, but eventually she was able to laugh about it, too. My mother doesn't have the stores anymore. She closed the last one about 11 years ago, deciding she'd had enough of the busloads of cranky senior citizens, the snobs, the hagglers, and the bag-throwers. She moved from Tucson to the hills of Southwest Oregon nine years ago, and now she spends her time gardening and cooking. Every once in a while she goes resale shopping and sends me something she thinks I might like. I am proud to say I have never thrown any of it at her head.